Shipping & Return Policy
SHIPPING, RETURNS & EXCHANGE POLICY
WHAT IS YOUR TURN AROUND TIME?
Each and every Love Thyself Boutique package is shipped via USPS. Please allow 1-5 business days for your order to be processed and packaged before shipment. Purchases made during large releases and/or sales may take up to 10 business days to be processed and packaged before shipment.
WE ONLY ISSUE STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO THE ORIGINAL PAYMENT METHOD.
Our policy lasts 7 days from in which the item is delivered. If 7 days have gone by since your purchase was delivered, unfortunately we can't offer you a refund for store credit. All sales are final beyond that point. To be eligible for store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging and post marked within 7 days of item received. A 15% Restocking Fee will also apply.
Items that are placed using sezzle that would like to be returned, the same policy stands. Only store credit will be issued and you will be responsible for paying off the item through sezzle. In cases where free shipping is given, the original cost of shipping will be deducted from your order. All shipping costs are non-refundable. Store credit cannot be used until the returned item is fully returned back to us and is processed on our end.
RETURNED ITEMS MUST BE IN NEW CONDITION.
The item must be unused, new and in re-sellable condition that you originally received it in. It must also be in the original packaging and post marked within 7 days of item received. Items must be unwashed and unworn. If there are cases where there are any signs of wear on the merchandise, your return or exchange will be declined. Any item that is damaged due to the following will not be accepted:
- Staining (Dirt, Bleach, Cosmetic Products, Food, Ink etc.)
- Scent (Smoke, Perfume, Body Odor etc.)
- Animal Hair
- Wear & Tear (Stretching, Ripping or Tearing)
- Any sort of alternation of the item
However, if your item/s do contain any of the above listed conditions your merchandise will be sent back to you for an additional fee. If you do not accept this charge after being contacted, your merchandise will be donated to charity for those in need. We are also not responsible for the lack of description reading prior to purchasing of an item. Due to these policies, we do ask that all your returns or exchanges follow these guidelines to avoid such charges.
WHAT IS YOUR POLICY FOR SHOE PURCHASES?
All shoes must be UNWORN (no signs of wear). Try shoes on on carpeted areas to prevent marks and or damage to the sole of the shoe. Items must be in the same condition as they were sent and in original packaging with original invoice included. Please be aware that any shoe packaging box that is damaged by sender (taped up or postage stamped) will not be exchanged or issued store credit. In addition, all shoe returns must also follow all the above listed return requirements.
WHAT NEEDS TO BE INCLUDED IN MY RETURN / EXCHANGE PACKAGE?
Original packing slip must be in your return / exchange package. If for some reason you do not have the original packing slip, you can print out your order confirmation email or go on to your account with us and print out your order summary. Please make sure that your return / exchange includes your full name as well as your order number outside of the package.
WHAT ITEMS ARE CONSIDERED FINAL SALE ITEMS?
Merchandise that fall under these categories are not eligible for a return or exchange. Only regular priced items may be returned for store credit or exchanged.
- Sale Items, Promotional Sales and Flash Sale Items.
- Orders containing a 10% off discount or more
- All Accessories (Handbags, Jewelry, Hats, Scarves, Masks etc.)
- Intimate Items (Bralettes, Swim Wear)
- Beauty / Personal Care Products (Tanning mousse, Makeup, Hand Sanitizer, Face Mask Coverings etc.)
- Free Gifts / Giveaways
All sales are final on these items. No exceptions.
DOES MY ORDER QUALIFY AS AN EXCHANGE?
We only exchange items for a different size of the same exact item purchases. Items cannot be exchanged for different patterns, styles etc. We will NOT HOLD items for exchange. If a different size is needed please be sure to include your size exchange on the invoice and send it back to our return address. If we do have your requested item in stock, we will send it back to you. If the item size requested is not in stock, you will be processed store credit. Only one exchange can only be made from the original order, once an item has been exchanged it can not be exchanged again. All sales final.
WILL YOU PROVIDE ME WITH A RETURN / EXCHANGE LABEL?
No, we will not provide you with a return / exchange label. You will be responsible for paying your own shipping costs for sending back your merchandise. Shipping costs are non-refundable. If you process an exchange for a different item of the same product purchased, return shipping costs will be at the buyers expense. We do not credit back for shipping costs. Please consider using a trackable shipping service for proof of delivery.
HOW LONG UNTIL I GET STORE CREDIT OR MY EXCHANGE?
Please allow 7 business days from when items are returned to us to receive an email of store credit or tracking of exchanged item. Store credit and exchanges are not issued the same day item is received to us - it must be inspected, processed and sorted first. Shipping costs will not be credited back and a 15% restocking fee will be deducted from original purchase price. Thanks for your patience!
WHERE DO I SEND MY RETURNS / EXCHANGES?
Love Thyself Boutique Returns
PO Box 345
Westville, New Jersey US 08093
WHAT HAPPENS TO UNDELIVERABLE / RETURN TO SENDER ITEMS?
If a shipment is unable to be delivered or the customer chooses to return to sender, the customer is responsible for any fees or costs of the return and the original shipping costs. The total amount will be deducted from the customer's refund. Please make sure your address is correct when placing your order.
** Please note: We are not responsible for lost, stolen or undelivered packages but will work with you to try and locate your package and assist in any investigations.
WHAT IS ROUTE SHIPPING INSURANCE AND HOW DO I FILE A CLAIM?
At the time of purchase, the purchaser must decide is they'd like to include Route Shipping Insurance. Route protects the customer in the event that their parcel might be lost or stolen during transit. To file a claim through Route, the purchaser must follow the link provided in the initial email, sent from their service, after order confirmation. Route will provide you with step-by-step details to file a claim. Please note, it is the purchaser's responsibility to file any claims through Route. Love Thyself Boutique will not be able to do so on the buyer's behalf. Also note, when deselecting the purchaser acknowledges that Love Thyself Boutique is not liable for any lost and/or stolen merchandise.
HOW DO I FILE A CLAIM THROUGH USPS?
To file a claim with USPS go to https://www.usps.com/help/claims.htm and click on the domestic tab to file a claim within the United States or the international tab for orders outside of the United States. Then follow the directions as stated.
WHAT IF MY QUESTION IS NOT ANSWERED HERE?
If you cannot find what you are looking for or need additional help, please feel free to email us at firstname.lastname@example.org
ORDERS CAN NOT BE CANCELED OR MODIFIED ONCE THEY ARE PLACED (PRE-ORDER ITEMS INCLUDED).
IF YOU PURCHASE THE FIRST CLASS MAIL OPTION, ONCE YOUR ITEMS ARE IN THE MAIL, THE PACKAGE IS NO LONGER THE RESPONSIBILITY OF LOVE THYSELF BOUTIQUE. WE WILL NOT REPLACE LOST OR STOLEN PACKAGES. IF YOU PURCHASED THE PRIORITY OR PRIORITY EXPRESS SHIPPING OPTION, YOUR PACKAGE DID COME STANDARD WITH INSURANCE AND YOU WILL BE ABLE TO FILE A CLAIM.
FOR INTERNATIONAL ORDERS, THE BUYER ACKNOWLEDGES RESPONSIBILITY FOR ANY IMPORT OR CUSTOMS FEES AND/OR TAXES.